FAISAL, Rudi; SUARLIN, John; FAJAR MAHMUD, Soni. Evaluasi Kepuasan Konsumen terhadap Kualitas Pelayanan melalui Pendekatan Service Quality dan Importance Performance Analysis. JURNAL UNITEK, [S. l.], v. 18, n. 1, p. 124–134, 2025. DOI: 10.52072/unitek.v18i1.1434. Disponível em: https://ejurnal.itbriaupesisir.ac.id/index.php/unitek/article/view/1434. Acesso em: 27 jul. 2026.